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Posts for Patients
What the research says about compassionate care and patient outcomes. These posts explore what compassion changes for you as a patient.
What Compassion Does to a Patient You Will Never Meet
Compassion is not adjunctive to clinical care. It changes hemoglobin A1c, immune function, and mortality in patients you will never meet.
Patient experience of compassionate care is not adjunctive to clinical effectiveness. It is part of clinical effectiveness, with documented effects on hemoglobin A1c, immune function, adherence, and mortality.
CompassionClinical EffectivenessEvidence-Based Practice
7 min read
The Front Desk Is the First Dose of Medicine
Why Ferrazzi was right, and why healthcare is trading compassion for convenience.
The first thirty seconds of any healthcare encounter are not transactional. They are clinical. Whoever holds the threshold moment regulates or dysregulates the patient before any clinician walks into the room.
CompassionHealthcare LeadershipPatient ExperienceWorkforce
7 min read
The Forty Seconds That Change Everything
Four behaviors. Forty seconds. The research on compassionate presence suggests that the dose required is smaller than most clinicians assume, and the effect is larger.
Compassion is not an attitude. It is a behavior, and the dose required is smaller than most clinicians assume. Forty seconds of deliberate compassionate presence changes patient outcomes.
CompassionPracticeClinical EffectivenessPatient Experience
5 min read
The Forty-Second Intervention
What happened when I tried an evidence-based compassion practice with every patient for a month.
The intervention took 40 seconds. The patients noticed. The research suggests they healed faster. And something shifted in me too.
PracticePatient ExperiencePersonal Reflection
7 min read